Step 1. Check this web page for a resolution of your issue

Step 2. Contact your Simply Accounting Solution Provider

Step 3. Call the Visionetix Help Desk on 02 9411 7740 (Australia only) or email support@visionetix.com.

If you contact Visionetix Software you will be required to pay an upfront fee of $AUD44 (inc. GST) per reported incident.

You have 2 payment options:

• Pay over the phone using a credit card
• Pay online using a credit card 

Payment must be received before the issue will be resolved.  If the problem was caused by a Visionetix Software fault, your money will be completely refunded.

Support Issues:

Run-Time Error '430': Class does not support Automation or does not support expected interface

Microsoft provides a set of software libraries that programs use to interact with databases, these libraries are collectively known as Microsoft Data Access Components (MDAC).  When the software references one version of MDAC but a different (usually older) version is installed, Error 430 is the result.

This problem does not usually occur on newer operating systems such as Windows 2000 or Windows XP.

To remedy this problem, follow these steps:

(1)   Install the latest MDAC version from Microsoft’s web site (at 22 April, the latest version is 2.7 SP1)*:

www.microsoft.com/data

(2)   Reboot

(3)   Install the latest Jet Components from the Microsoft web site (at 22 April, the latest version is Jet 4 SP3)*:

http://msdn.microsoft.com/library/default.asp?url=/downloads/list/dataaccess.asp

(4)   Reboot

Please email srider@visionetix.com if you have further support enquiries.

* We can provide these components via e-mail or CD if required.