I am using a Microsoft E-mailing program and some of my clients cannot open their attached remittance advices. These clients are not using a Microsoft emailing program.

Solution:

Microsoft allows for rich-text e-mails, and sends a WINMAIL.DAT file with rich text e-mails so that the recipient can receive the formatting information.

If you are sending to another Microsoft user they will not see the attached WINMAIL.DAT file and they will receive the e-mail without issues. However non-Microsoft users will see the WINMAIL.DAT file as an attachment and will not be able to open it.

The action most likely to solve the problem is as follows.

In MS Outlook and Outlook Express:

On the Tools menu, click Options, and then click the Mail Format (or "Send") tab.

Under the Send tab is the message format list, select Plain Text or HTML(NOT Rich Text Format), and then click OK.

Finally, ensure that your end users have the latest version of Adobe Reader and they can open Rich Text Format attachments.

If these measures do not work then you will need to consult your IT Support and have them check off each of the items in Microsoft Knowledge Base Article 138053, and possibly have them liaise with the IT Support of the organisation you are attempting to send e-mails to.  Please note that there are several reasons for why certain organisations may not receive e-mails from you, including your e-mail client settings, your e-mail server settings, their e-mail server settings and their e-mail client settings.  Please contact your ACCPAC Solution Provider or IT Department to resolve any emailing issues.

We have put together a program that will assist your Solution Provider or IT Support to resolve email issues.  It allows them to work with e-mail configuration settings and send test e-mails.  To download it, please click here

2. Problem:

Although I have Adobe reader installed, EFT Services sends the remittance advices as .rtf files.

Solution:

E-mailing PDF files was only introduced in ACCPAC version 5.1, all prior versions of ACCPAC will e-mail using rtf.

We have provided users with two e-mailing options in EFT Services 51A*. You can use Microsoft MAPI or SMTP. If you use SMTP you may be able to send PDF files with ACCPAC version 5.0.

* Note that EFT Services 51A is compatible with ACCPAC 5.1 & 5.0.  To use it with ACCPAC version 5.0 all you need to do is install the Report Pack from our downloads page.